Cancellation & Refund Policy
Disclaimer
- The 30 day return and refund policy for any good purchased through RXeLab depends on the following conditions:
- The sold goods are in their original sealed package when delivered.
- The original invoice must be accompanied by a return of goods form.
- The product must not be harmed in any way.
- A full refund shall be issued once approved by the supplier.
- RXeLab shall not be responsible for any damage caused to the goods incurred by the purchasers.
Return for Defective Items:
- Any goods received as defective and being found damaged during the shipment process or due to manufacturing defect/flaw will be REPLACED at the cost of RXeLab
- For any refund on defective items, customers will only be charged for the actual shipping cost borne during the delivery. The rest full amount shall be refunded
- All return and refund processes will take a minimum of 2 weeks.