Order your test today: Get free standard delivery on every order with RxeLab

Order your test today: Get free standard delivery on every order with RxeLab

Order your test today: Get free standard delivery on every order with RxeLab

Frequently Asked Questions

  • Why is it important to get tested?

    Early detection is one of the best defenses to prevent long term diseases. A simple blood test can increase your chance of identifying potential medical conditions.

  • Why choose RXeLabs?

    RXeLabs is the leader in lab testing. We offer lower cost options for lab services because we care about your health.

  • Is this covered by insurance?

    We do not file insurance claims. We can provide information if you would like to file for reimbursement. It is not guaranteed that you will receive reimbursement. It is always best to contact your health insurance plan for further assistance.

  • Do I need to see my healthcare provider before ordering a test?

    With our services, we do not require a script or note from your physician. We want to give you control of your own health and provide you with choices to maintain a healthy life.

  • How do I place an order?

    You can select the appropriate tests on our Order Tests page or call us at +1 800-957-2558. Once you have selected your test, you will be prompted to check out.

  • What should I do if I can’t find the test I am looking for?

    If you cannot find the specific test on our website, please give us a call +1 800-957-2558 and we will be happy to discuss the availability of the test.

  • I want to place more than one order. Why can't I change the name on my order?

    Due to Federal HIPAA laws, private medical information cannot be shared without written consent, not even with a spouse. To ensure compliance with these laws, our system is set up so that once the account is set up in someone's name and date of birth, those fields cannot be changed.

    If you wish to place an order for more than one person, a separate account will need to be created for each individual.

  • How do I know if there is a location near me?

    Visit our Lab Locator to find a location nearest you.

    Unfortunately, our services are not available in New Jersey, New York and Rhode Island.

  • How long do I have before my test expires?

    Your order never expires. If you have not used your requisition within the last 6 months, you will need to contact us so that we can reactivate your requisition within the lab's system.

  • Can I cancel my order?

    You can cancel the order if you have not visited the lab yet. The refund will be equal to the price of the test, less a $25 cancellation fee, if cancelled within six months from the date of order. Please give us a call at +1 800-957-2558 if you need further assistance.

  • Do I need an appointment?

    An appointment is usually not required by most lab centers, but it is encouraged. Please call the lab location for more details.

  • What should I do before taking my test?

    Instructions differ depending on the selected test. If fasting is required for your test, it will be noted in the "Additional Information" box on your requisition or in the test description in the View Test menu. It is recommended that you avoid food and liquids for a minimum of 10 hours when testing for glucose, cholesterol, and triglycerides. However, make sure you drink plenty of water so that you are well-hydrated for optimal results.